Privacy Policy

 PRIVACY POLICY

Smartweld AI
Effective Date: 2025
smartweldai.com

1. Introduction

Smartweld AI ("we," "us," or "our") is committed to protecting the privacy of all individuals and organizations that interact with our platform, website, and services. This Privacy Policy explains how we collect, use, store, and protect personal and organizational information, and outlines your rights with respect to that information.

By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Visitors to the Smartweld AI website at smartweldai.com
• Individuals who register for or use the Smartweld AI platform
• Representatives of organizations that enter into a service agreement with Smartweld AI
• Any party that submits information to Smartweld AI through any channel, including contact forms, email, or onboarding processes

3. Information We Collect

Smartweld AI collects the following categories of information:

3.1 Information You Provide Directly

• Name, job title, and contact information including email address and phone number
• Organization name, industry, and operational details provided during onboarding or inquiry
• Account login credentials
• Facility documentation, technical drawings, isometric files, and related data submitted as part of the onboarding process
• Communications sent to us via email, contact forms, or support channels

3.2 Information Collected Automatically

When you visit our website or use our platform, we may automatically collect:

• IP address and general geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies as described in Section 9 of this Policy

3.3 Information from Third Parties

We may receive information about you from third parties such as referral partners, industry contacts, or publicly available sources, where relevant to the provision of our Services.

4. How We Use Your Information

Smartweld AI uses the information we collect for the following purposes:

• To provide, operate, and improve the Smartweld AI platform and Services
• To process onboarding requests and set up client accounts
• To communicate with you regarding your account, service updates, and support requests
• To respond to inquiries submitted through our website or contact channels
• To send relevant service-related communications, including billing notifications and platform updates
• To comply with applicable legal obligations and regulatory requirements
• To protect the security and integrity of our platform and our clients' data
• To conduct internal analysis and improve our products and services

We will not use your information for purposes beyond those described in this Policy without your prior consent.

5. Facility Data and Technical Documentation

Smartweld AI recognizes that facility blueprints, P&IDs, isometric drawings, AutoCAD files, and related technical documentation are highly sensitive. This data is collected solely for the purpose of delivering the Services outlined in your service agreement.

Specifically:

• Facility documentation is processed exclusively to generate digital facility models and weld point maps for your authorized users
• This data is never sold, licensed, or shared with third parties for any commercial purpose
• Access to facility documentation is restricted to authorized Smartweld AI personnel on a strict need-to-know basis
• All facility data is transferred through encrypted channels and stored in access-controlled environments
• Upon termination of your service agreement, facility data will be returned, deleted, or retained in accordance with the terms agreed between Smartweld AI and the client

6. How We Share Your Information

Smartweld AI does not sell, rent, or trade your personal or organizational information. We may share information only in the following limited circumstances:

6.1 Service Providers

We may engage trusted third-party service providers to assist in operating our platform, including cloud infrastructure providers, data security services, and software development partners. These providers are bound by confidentiality obligations and are permitted to use your information only as necessary to perform services on our behalf.

6.2 Legal Obligations

We may disclose information if required to do so by law, court order, or regulatory authority, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Smartweld AI, our clients, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, client information may be transferred as part of that transaction. We will notify affected clients of any such transfer and the privacy implications in advance where possible.

6.4 With Your Consent

We may share your information in any other circumstance where you have provided explicit prior consent.

7. Data Retention

We retain personal and organizational information only for as long as is necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Specifically:

• Account information is retained for the duration of your active subscription and for a reasonable period thereafter in accordance with legal and contractual obligations
• Facility documentation and technical data will be retained or deleted in accordance with the terms of your individual service agreement
• Communications and inquiry records are retained for a period sufficient to address any follow-up needs and to comply with applicable record-keeping requirements
• Website usage data collected through cookies and analytics tools is retained in accordance with the settings and policies of those tools

Upon request, we will confirm the retention period applicable to your specific data.

8. Data Security

Smartweld AI implements technical and organizational measures designed to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:

• Encrypted data transfer using industry-standard protocols
• Access-controlled cloud storage with role-based permissions
• Restricted internal access to sensitive client data on a need-to-know basis
• Regular review of security practices and platform infrastructure

While we take all reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. Smartweld AI cannot guarantee absolute security and does not accept liability for breaches resulting from circumstances beyond our reasonable control. In the event of a data breach that is likely to affect your rights or interests, we will notify you as required by applicable law.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and to collect usage data. Cookies are small text files stored on your device that help us recognize return visitors, understand how our site is used, and improve our content and functionality.

Types of cookies we may use include:

• Essential cookies — necessary for the website to function and cannot be disabled
• Analytics cookies — used to understand how visitors interact with our site, collected in aggregate and anonymized form
• Preference cookies — used to remember settings and preferences you have selected

You may configure your browser to refuse cookies or to alert you when cookies are being used. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies to collect personally identifiable information without your consent.